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UVdesk features include:

✓ Flexible for Modification
Using LAMp or LEMP stack to run thus it becomes easy for developers to set up, configure and customize to integrate into the existing web platforms.

✓ Highly Customizable
Created with the Symfony PHP framework to be highly customizable for the complex customer support requirement of any trade.

✓ Knowledgebase
A smart way to give a self-served appropriate description prior to the customers and let them find out a quick solution from up to dated knowledgebase articles to reduce the inquiry count.

✓ Mailbox & Email Management
Release unanswered emails simply pre-configure your multiple support email address with UVdesk helpdesk and convert coimng emails into service tickets for the standard supervision to route and deliver quick support.

✓ Open Source
The standard code of enterprise open source helpdesk system is open and anyone can inspect, modify and utilize the code based on their requirement.

✓ Saved Replies
Save your time and work smartly, If you often type the same message to customers, you can add it here to save time.

✓ Ticket Formation
No more checking emails frequently. Get every email inquiries generated as a Ticket with UVdesk Open Source Helpdesk and instantly deliver better customer support experience.

✓ Ticket Management
Get all the queries generated as Tickets, hold, manage and route the inquiries using smart tools to distribute work among team for delivering instant and better customer support experience.

✓ User Management
Easily scale and streamline your customer support with countless agents, team, and groups.

✓ Workflow
Save time from using pre-set workflow based on events and conditions to automate actions also helps to escape from executing manual steps in every fixed interval of time.

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