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osTicket is a dedicated and one of the best Opensource Ticketing systems that developed to manage support requests efficiently, so the customer service providing by your employees get noticeably better, more effective and faster.

It seamlessly combines requests made by email, phone or online forms in one easy-to-use web-based interface. Manage, organize and archive all your support requests and their related answers in one place. This way you can quickly and reliably give the interests of your customers the attention and help they deserve.

Automation is another nice feature of OSTicket that automatically sent receipt confirmation when a new ticket is opened or a message is received. The email templates can be customized. Also, the user can predefined answers for incoming requests. Employees and customers stay up to date thanks to the automatic email notifications. The settings can be configured flexibly.

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